Unless otherwise stated, we offer a 30-day return policy on all items purchased from our website. If you are unsatisfied with your purchase, you may return it for a full refund.
To return an item, please follow these steps:
- Contact us within 30 days of receiving your order to request a return. You can contact us by phone, email, or chat. When you contact us, please provide us with your order number and the reason for the return.
- Ship the item back to us at your own expense. Please ship the item back to us using a trackable method. We are not responsible for lost or damaged returns.
- Once we receive the item, we will process your refund and issue a credit to your original payment method. Refunds may take up to 10 business days to appear on your statement.
Please note that the following items are not eligible for returns:
- Items that have been used or damaged.
- Items that are not in their original packaging
- Perishable goods such as food, flowers, newspapers or magazines
- Gift Cards
- Downloadable Software Products
- Some Health and Personal Care Items
We reserve the right to refuse any returns that do not meet our return policy.
Refunds
Refunds will be issued to the original payment method used to make the purchase. Refunds may take up to 10 business days to appear on your statement.
Exchanges
If you would like to exchange an item, please contact us within 30 days of receiving your order. We will send you a replacement item once we receive the original item back.
Shipping
You are responsible for shipping costs for returns. We recommend shipping your return using a trackable method. We are not responsible for lost or damaged returns.
Contact Us
If you have any questions about our return policy, please get in touch with us at returns@tooneship.co.uk or fill out our contact form.
Additional Information
- We are not responsible for any return shipping costs.
- Please include a copy of your receipt with your return.
- If you return an item purchased on sale, you will only receive a refund for the sale price.
- We cannot process returns for items that have been damaged or used.
- Please allow up to 10 business days for your refund to be processed.
Thank you for being so understanding.